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Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code or ask the seller: europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see the GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Reporting a defect to D'Aponte S.A.S.
If you have received goods that are not in conformity, contact us as soon as possible, quoting your order number and attaching proof of purchase.
What is the GARAN label
Some products carry the GARAN label: it means that the producer offers, at no additional cost, a commercial guarantee of durability longer than two years covering the whole good. The number on the label is its duration in years. This guarantee is in addition to the legal guarantee and does not replace it.